Refund Policy

At Silwear, we take great pride in providing high-quality jewelry that exceeds your expectations. However, we understand that there may be times when you need to return a product. To ensure a smooth and hassle-free experience for our customers, we offer the following refund policy:

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1. Returns: If for any reason you are not satisfied with your purchase, you may return it within 2 days from the date of delivery for a refund. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging.
    

2. Exchanges: If you received a damaged or defective product, we will gladly exchange it for a new one. Please contact us within 2 days of receiving your product to initiate an exchange.
    

3. Refunds: Once we receive your returned product, we will inspect it to ensure that it meets our return policy requirements. If your return is approved, we will issue a refund to your original method of payment within 7 days.
    

4. Shipping: Customers are responsible for the cost of shipping their returned products back to us. However, we will cover the cost of shipping for exchanges of damaged or defective products.
    

5. Custom orders: Unfortunately, we cannot accept returns or offer refunds for custom-made products.
    

Please note that all returns, exchanges, and refunds are subject to our review and approval. If you have any questions or concerns, please contact us at +94774842944. We're committed to ensuring that you're satisfied with your purchase and will do our best to resolve any issues that may arise.